About Service Grid Tech
Service Grid Tech is a next-generation IT Service Management (ITSM) platform designed to help organizations streamline IT operations, improve service delivery, and enhance operational efficiency.
In today’s fast-paced digital environment, businesses require reliable systems to manage incidents, service requests, assets, and IT infrastructure. Service Grid Tech empowers organizations with a centralized platform that simplifies IT support processes, automates workflows, and ensures faster resolution of issues.
We provide capabilities such as Ticket Management, Request Management, Asset Management, Change Management, Problem Management, Email-to-Ticket, and WhatsApp-to-Ticket automation.
Our Vision
To become a trusted global ITSM partner delivering scalable and intelligent service management solutions that drive business growth.
Our Mission
Our mission is to deliver reliable, scalable, and efficient IT Service Management solutions that help organizations streamline their IT operations and adapt to evolving business needs.
Why Choose Service Grid Tech
Modern & User Friendly
Our platform offers a simple and intuitive interface that makes IT service management easy for teams.
Automation First
Reduce manual work with automated workflows, approvals, ticket routing, and SLA tracking.
Secure Architecture
Built with strong security standards including role-based access and secure infrastructure.
Fast Implementation
Deploy quickly and start improving service operations without months of setup.
Our Process
1. Understand Your Needs
We analyze your IT service processes and operational challenges.
2. Configure the Platform
Our system is customized to align with your workflows, teams, and service structure.
3. Deploy & Integrate
We implement the platform and integrate it with your existing systems.
4. Optimize & Scale
We continuously improve service processes using analytics, automation, and feedback.
Our Board
Our team members share trust, respect and dedication toward delivering excellent service.
Kumari Priyanka
Founder – Service Grid Tech
Kumari Priyanka
Founder – Service Grid Tech
Kumari Priyanka, founder of Service Grid Tech, is a technology professional with an MCA degree and expertise in software development and business development. She is passionate about building innovative IT solutions that help organizations simplify operations, improve efficiency, and deliver better technology services.
Manju Mahor
Co-Founder & Lead Software Developer
Manju Mahor
Co-Founder & Lead Software Developer
Manju is the Co-Founder and Lead Software Developer at Service Grid Tech. He specializes in modern web application development with expertise in React.js and user interface design. He plays a key role in building the Service Grid Tech platform, ensuring the application is scalable, user-friendly, and aligned with modern technology standards
Suman
Co-Founder & Head of Business Development
Suman
Co-Founder & Head of Business Development
Suman is the Co-Founder and Head of Business Development at Service Grid Tech. He focuses on building strong client relationships, understanding business requirements, and driving strategic growth for the company. With a strong focus on customer success and market expansion, he plays a key role in aligning technology solutions with real business needs
Komal
Customer Support Executive
Komal
Customer Support Executive
Komal is the Customer Support Executive at Service Grid Tech. She is responsible for assisting customers, resolving queries, and ensuring a smooth support experience for our clients. She works closely with the technical and service teams to ensure issues are addressed quickly and efficiently. Her focus is on delivering excellent customer service, maintaining strong client relationships, and ensuring customer satisfaction with the Service Grid Tech platform and services
Tannu
Accountant
Tannu
Accountant
Tannu is the Accountant at Service Grid Tech. She is responsible for managing financial records, preparing reports, and ensuring compliance with accounting standards. She works closely with the finance and management teams to support strategic decision-making and maintain financial health.
Ritesh
Solution Architect & Product Advisor Chief Technology Advisor
Ritesh
Solution Architect & Product Advisor Chief Technology Advisor
Ritesh is a Solution Architect and Product Advisor at Service Grid Tech with over 10 years of experience in software development and enterprise application architecture. He is a Microsoft Azure Certified professional with strong expertise in .NET development, cloud architecture, and database design
Jogender Kumar
Head of IT Infrastructure
Jogender Kumar
Head of IT Infrastructure
Jogender is the Head of IT Infrastructure at Service Grid Tech with over 12 years of experience in IT operations and infrastructure management. He specializes in server management, network administration, system security, and enterprise IT infrastructure
Vivek Kumar
UI/UX Designer Head
Vivek Kumar
UI/UX Designer Head
Vivek is Drives the design vision behind Service Grid Tech by crafting intuitive interfaces and seamless user experiences. Focuses on usability, design consistency, and modern UI practices to ensure the platform remains simple, powerful, and user-friendly.